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Agenda Focuses on the latest issues, developments and solutions in customer retention. Some of India's Leading CEO'S talking about the crucial link between brand image and customer loyalty. A CRM workshop designed to give you the means to optimize your CRM framework. Panel discussions and Individual presentations to make your voice heard on the important issues. Excellent networking opportunities including Speed networking and the Contact system.
Times of economic disorder provide the true test of your company and its customer relationships. Management’s instinctive reaction may be to cut services and focus internally. But staying close to customers has never been more important than it is today. That’s why this year’s Conference will focus on customer retention as a winning strategy in today’s challenging market.
Why Attend?
• Retain core customers and recurring revenue by delivering excellent experience.
• Understand Human psyche and how client centricity can increase satisfaction and profitability
• Grow professionally by creating more Promoters that sing the praises of your brand.
• Explore and apply the best client retention practices from different industries in financial services.
• Control costs intelligently so you can continue to invest in strategic clients and sector.
• Generate service quality in delivery channels
• Update yourself with the best business models for customer service
• Team up with customers and employees to deliver value while streamlining processes.
• Evaluate the success in a 360 degree approach towards customer service
• Benefits yourself by having technology the best customer service and quality
• Stay engaged with timely feedback as customer priorities and the competitive landscape
• Meet and Network with the Industry leaders operating in both local and International Market. |
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| Our Speakers |
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Shri O.P.Aggarwal,
Chief General Manager,
Reserve Bank of India |
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Rita Soni,
Country Head, Responsible Banking,
YES BANK |
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LC Singh,
President & CEO,
Nihilent |
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more experts... |
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INDIA: 3/3, 2nd Floor, 1st Cross, New Gurappanapalya, DRC Post, Bannergatta Main Road, Opp. to Jayadeva Hospital, Bangalore - 560029.
Email: info@igroup-events.com |
Tel: +91 80 3248 8095
UK: iGroup, Green Park, #16, 1st floor, South Oak Way, RG2 6UL, Berkshire, UK | Tel: +44 11 8995 2771
Copyright © 2010 igroup-events.com - All Rights Reserved |
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